Terms & Conditions


​REFUND POLICY


We offer a 14 day refund policy. If you are unhappy with the quality of a product purchased from our shop, please contact us no later than 14 days from the date of purchase either by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your order number and describe your complaint. Please note that where the product has had to be shipped from overseas, we cannot offer refund on import duties. Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. Postage costs are non-refundable.
If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be eligible for a refund.
Where a product is covered by the manufacturer's warranty, we will support our customers to ensure the relevant support group can rectify any customer queries.

PAYMENTS

Payment must be made in GBP and products are priced in GBP.

BILLING INFORMATION

Customers are required to make full payment before orders can be dispatched from our warehouse.

We reserves the right to select and modify our payment methods.
We reserves the right to cancel or refuse any order or service at our discretion. Where an order is cancelled at our discretion and payment has been received, we will refund the payment in full.
Customers are required to ensure that their account information is correct and up to date. Hemp Earth are not accountable for delays caused by incorrect address or delivery information and customers risk additional charges if products have to be redelivered to another address.
Where an order has been cancelled or delayed due to supply issues, Hemp Earth will take all reasonable measures to inform customers and provide updates where necessary.

CONDITIONS OF USE

Some of the products sold by Hemp Earth may cause sedation or stimulation. Customers are advised to avoid driving or operating dangerous machinery if they feel tired after taking any of our products.
You are advised not to exceed the recommended dosage.
In case you are taking prescription medicines, you may find that our products may conflict with your prescriptions. We recommend that you avoid combining our CBD products with prescription medications unless you are certain that there is no chance of any conflict. Hemp Earth is not accountable in the event of any medical conflict. We recommend that customers always consult their doctor before taking any new product.
Any recommended dosage quoted on our products are intended for adults. We recommend that customers take care to reduce the dosages significantly if administering to children. Under no circumstance should customers administer adult doses to children or give children access to products that have an age restriction of 18 year and above.

SECURITY

Our payment pages are secured using SSL (Secure Sockets Layer) in order to ensure that customer data is protected.

DELIVERY POLICY

Where customers select recorded delivery option orders are dispatched using a signature and tracked service with Expected delivery time of 1-2 days.
All international orders will be sent by Airmail Signature and Tracked service. Delivery times can vary according to destination and can be from 3 – 20 days.
There is no shipment on Saturday or Sundays.
Hemp Earth does not take responsibility for fees due to custom and excise, importation delays or any other customs related problems. Hemp Earth endeavours to dispatch all orders promptly but we are not responsible for delivery times.

PRODUCTS AND SERVICES

Hemp Earth may choose to cease marketing products at short notice without any obligation or liability to any other party.
CBD products are natural, and as such are subject to natural variations. Hemp Earth cannot be held accountable for any variation in colour, smell or flavour of our products.
We offer our products and services entirely at our discretion and we reserve the right to refuse or restrict sales to any third party.

PRICING

All our products are priced on the Hemp Earth website.
In case additional costs are included in the price, this will be clearly stated.
All prices, literature and information found on our website, has been curated carefully with great attention to detail. However, we cannot guarantee that all information is current.
Hemp Earth do not offer medical advice and our products are not sold to offer cures for any medical conditions. Any information supplied by us either via the website or in one of our stores or by phone is for general use. Should you make decisions based on information obtained from Hemp Earth, you do so entirely at your own risk.
We reserve the right to modify prices without notice.

MARKETING POLICY

All our ingestible products must have well presented labelling that clearly state the total milligram content of CBD and include recommended dosage instructions. This is in addition to the statutory requirement for food labelling as required by the food labelling guidelines.
Independent third party Certificate of Analysis (Lab Reports)will be available to consumers for every batch stating the full cannabinoid profiles.
We hold an appropriate and valid insurance in respect of public and employers’ liability.
We strive to ensure that all reasonable efforts are made to abide by the laws and regulations governing the manufacture, import, distribution, and sale of CBD products.
We never knowingly sell or misrepresent counterfeit or substandard products.
Never knowingly sell CBD products to anyone under the age of 18
We promote the responsible usage of cannabis derived products.

Disputes

Any legal disputes between Customers and Supplier are subject to English law. Both the Supplier and the Customer submit to the non-exclusive jurisdiction of the courts of England.